JBL Headphones Won’t Turn On: Troubleshooting Guide

Last Updated on March 28, 2024 by Nurul

The world goes silent. You reach for your trusty JBL headphones, eager to immerse yourself in your favorite music or podcast, only to be met with a disheartening reality: they refuse to turn on. Don’t fret, audio enthusiast!

This comprehensive guide will equip you with the knowledge and steps to troubleshoot this common issue, bringing your JBL headphones back to life and restoring your crystal-clear audio experience.

Understanding the Cause: Why Your JBL Headphones Won’t Turn On

Before diving headfirst into solutions, it’s crucial to identify the culprit behind your non-functional headphones. Here are the most common reasons your JBL headphones might be unresponsive:

  • A Depleted Battery: This is the most frequent cause. Look for any low battery indicators displayed while charging or attempting to power on the headphones.
  • Charging Issues: A faulty cable, charger, or dirty charging port can hinder proper charging. Examine all components for signs of damage or debris.
  • Unresponsive Buttons: Physical damage or a software glitch can render the power button or volume buttons inoperable.
  • Software Bugs: Minor glitches within the headphone’s software can occasionally prevent them from functioning correctly.

Bringing the Music Back: Solutions to Get Your JBL Headphones Working Again

Now that we’ve pinpointed the potential causes, let’s explore solutions to get your JBL headphones pumping out your favorite tunes once more.

Power Up Procedures: Waking Up Your JBL Headphones

  • Extended Charging: Even if the indicator light suggests charging, connect your headphones to a reliable power source for at least 2 hours. This ensures a full charge, potentially resolving the issue.
  • Power Button Variations: Different JBL models might have varying power button functionalities:
    • Standard Press: Try a simple 5-second press on the power button.
    • Extended Press: Some models require a longer hold, typically 10-15 seconds.
    • Triple Press: Certain models might require a rapid triple press followed by a short hold. Refer to your user manual for specific instructions on powering up your headphones.
  • Inspecting the Connection: Ensure your charging cable is securely plugged into both the headphones and the power source. Try a different cable or charging port if available.

Pro Tip: Some models might not turn on while charging. Wait until charging is complete before attempting to power them on.

Resetting Your JBL Headphones: Clearing Up Software Glitches

A soft reset can often clear up minor software glitches that might be preventing your headphones from functioning properly. Here’s how to perform a soft reset:

  1. Power Down (if possible): If your headphones are currently on, turn them off following the instructions in your user manual.
  2. Locate the Reset Buttons: Consult your user manual for the specific button combinations required for your model. Some models require holding the volume up and down buttons simultaneously, while others might have a dedicated reset button.
  3. Hold and Release: Press and hold the designated buttons for the specified duration (usually 10-20 seconds) until a notification light appears or a chime sounds, indicating a successful reset.

Important Note: Resetting your headphones will erase any paired Bluetooth connections. You’ll need to re-pair them to your devices after the reset is complete.

Advanced Troubleshooting: When Basic Solutions Don’t Cut It

If the steps above haven’t solved the issue, consider these possibilities:

  • Faulty Power Button: A physically damaged power button might necessitate professional repair. Contact JBL support or a certified repair center to diagnose and fix the issue.
  • Battery Issues: If your headphones are older or have seen extensive use, the battery might be nearing the end of its lifespan. Depending on the model, you might be able to replace the battery yourself. If not, contact JBL support for potential battery replacement options or explore headphone upgrade possibilities.
  • Outdated Firmware: Check the JBL website for any available firmware updates specific to your headphone model. Updating the firmware can sometimes resolve software-related bugs that might be hindering functionality. Refer to your user manual or the JBL website for instructions on updating the firmware for your headphones.


By following these comprehensive steps, you should be well-equipped to diagnose and fix the issue preventing your JBL headphones from turning on. If, however, the problem persists after trying all the troubleshooting methods outlined above, contacting JBL customer support for further assistance is recommended.

Their team of experts can provide additional guidance and potential repair options to get your headphones back in top sonic shape.

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