JBL Headphones Charging But Not Turning On: Troubleshooting

Last Updated on March 28, 2024 by Nurul

Whether you’re jamming out to your favorite tunes, immersing yourself in a podcast, or enjoying the crisp sounds of a movie, JBL headphones offer an exceptional audio experience. However, encountering a problem where your JBL headphones are charged but refuse to turn on can be frustrating.

In this comprehensive guide, we’ll delve into the potential reasons behind this issue and provide you with step-by-step troubleshooting solutions to get your headphones back up and running.

Understanding the Issue

Before diving into the troubleshooting process, it’s essential to understand the possible causes behind your JBL headphones not turning on despite being charged.

Battery-related issues

One of the primary culprits behind headphones failing to turn on is battery-related issues. Despite appearing to charge correctly, the battery may not hold a charge or might have reached the end of its lifespan.

Software glitches

Sometimes, software glitches or firmware issues can disrupt the normal functioning of your headphones. These glitches may prevent the headphones from powering on even when they have ample charge.

Hardware malfunctions

Internal hardware components, such as power buttons, circuits, or connections, could be malfunctioning or damaged. These hardware issues can prevent your headphones from powering on, even if the battery is fully charged.

How Do I Fix My JBL Headphones Not Turning On?

Now that we’ve identified potential causes let’s explore the steps you can take to troubleshoot and resolve this frustrating issue.

1. Check the Charging Connection

Start by ensuring that the charging cable is securely connected to both your JBL headphones and the power source. Even a slightly loose connection can prevent proper charging and lead to power issues.

  • Verify Cable and Port Condition: Examine the charging cable and ports for any signs of damage, such as frayed wires or debris blocking the connection. If you notice any damage, replace the cable or seek repairs for the ports.

2. Charge the Headphones Properly

If you’re confident in the charging connection, the next step is to ensure that you’re charging your headphones correctly.

  • Use a Different Charging Cable or Adapter: Sometimes, the issue may lie with the charging cable or adapter. Try using a different cable or adapter to rule out any faults with the current setup.
  • Follow Recommended Charging Duration: Refer to the user manual for your JBL headphones and charge them for the recommended duration. Overcharging or undercharging can affect battery performance.

3. Perform a Reset

Many electronic devices, including JBL headphones, feature a reset function that can help resolve software-related issues.

  • Locate the Reset Button: Check if your JBL headphones have a reset button, typically located near the charging port or on the ear cups. Press and hold the reset button for a few seconds to initiate the reset process.
  • Follow Manufacturer Instructions: If your headphones don’t have a physical reset button, consult the user manual or visit the manufacturer’s website for instructions on performing a reset using alternate methods.

Why Do My Headphones Charge But Won’t Turn On?

Understanding the specific reasons behind this issue can help you troubleshoot more effectively.

1. Battery Issues

If your JBL headphones appear to charge but won’t turn on, the battery may be the culprit.

  • Insufficient Charge: Despite the indication of charging lights, the battery may not have received enough charge to power on the headphones fully.
    • Battery Lifespan: Over time, rechargeable batteries degrade, leading to reduced capacity and performance. If your headphones are older, the battery may need replacement.

2. Software Glitches

Software glitches or firmware issues can interfere with the normal operation of your headphones.

  • Firmware Updates: Check for firmware updates for your JBL headphones and install them if available. Manufacturers often release updates to address bugs and improve device performance.

3. Hardware Malfunctions

If none of the above steps resolve the issue, it’s possible that internal hardware components are malfunctioning.

  • Power Button or Circuits: Faulty power buttons or circuits can prevent your headphones from turning on. In such cases, professional repair or replacement of internal components may be necessary.

Additional Considerations

Do JBL Headphones Light Up When Charging?

Understanding the behavior of the charging indicator lights on your JBL headphones can provide valuable insight into the charging process.

  • Interpreting Charging Lights: JBL headphones typically feature LED indicator lights that illuminate during the charging process. These lights may blink, change color, or remain steady to indicate various charging states.
  • Troubleshooting Charging Lights: If the charging lights behave unexpectedly or fail to illuminate, it could indicate a problem with the charging cable, adapter, or headphone ports. Recheck the charging connection and try using a different cable or adapter if necessary.


Encountering issues with your JBL headphones not turning on despite being charged can be frustrating, but with the troubleshooting steps outlined in this guide, you can quickly diagnose and resolve the problem.

By checking the charging connection, charging your headphones properly, performing a reset, and addressing potential battery, software, or hardware issues, you can restore your headphones to working condition.

Leave a Comment