why jBL speaker not charging? Troubleshooting Guide

Last Updated on February 20, 2024 by Nurul

Portable speakers have become an integral part of our lives, providing us with the luxury of taking our favorite tunes wherever we go. Among the many brands available, JBL has earned a reputation for delivering exceptional audio quality in a compact, user-friendly package.

What to do if my JBL speaker won’t charge?

1. Check Power Source

The first step in troubleshooting a JBL speaker that refuses to charge is to inspect the power source. Ensure that the power outlet or USB port you are using is functioning correctly. Sometimes, a faulty power source can be the culprit behind charging issues.

Try plugging the charging cable into a different outlet or USB port to rule out any power source-related problems.

2. Inspect Charging Cable

The charging cable is a critical component of the charging process. Examine the cable for any visible damages, such as frayed wires or bent connectors. Using a certified JBL charging cable is essential to ensure compatibility and optimal charging performance. If the cable appears damaged, consider replacing it with a new, high-quality cable.

3. Verify Charging Connection

A loose or improperly connected charging cable can lead to charging issues. Confirm that the charging cable is securely plugged into both the speaker and the power source.

Avoid using damaged or loose cables, as they can disrupt the charging process. Ensuring a firm and secure connection is a simple yet often overlooked solution to charging problems.

How do I reset my JBL speaker battery?

1. Perform a Soft Reset

If the initial checks do not resolve the charging issue, performing a soft reset on your JBL speaker may help. A soft reset involves turning off the speaker, disconnecting it from the power source, and then turning it back on after a short interval.

This simple procedure can sometimes clear minor glitches and restore normal charging functionality.

2. Hard Reset Instructions

In more stubborn cases, a hard reset may be necessary. A hard reset involves more extensive steps, often including holding down specific buttons for an extended period. Be aware that a hard reset may result in data loss, so it’s advisable to back up any essential information before proceeding.

Refer to the user manual for your specific JBL speaker model for detailed instructions on performing a hard reset.

How do you fix a JBL speaker that won’t turn on?

1. Check Battery Level

If your JBL speaker won’t turn on, it could be due to a critically low battery. Connect the speaker to a power source and let it charge for sufficient time. Once the battery reaches a reasonable level, attempt to power the speaker again. Monitoring the battery level and ensuring timely recharging can prevent power-related issues.

2. Examine Physical Damage

Physical damage to the speaker can also prevent it from turning on or charging correctly. Inspect the speaker’s exterior for any signs of damage, such as dents, cracks, or water exposure.

Physical harm can affect the internal components and disrupt normal functionality. If you discover any damage, contact JBL customer support for guidance on repair or replacement options.

3. Try Alternate Power Sources

If the speaker refuses to turn on, consider alternate power sources. Use a power bank or connect the speaker to a different USB port on your computer.

This can help determine if the issue lies with the power source rather than the speaker. Ensure that the alternate power source is compatible with your JBL speaker to avoid any potential damage.

How do I know if my JBL speaker is charging?

1. LED Indicator Guide

JBL speakers often come equipped with LED indicators that provide valuable information about the charging status. Understanding these indicators is crucial for troubleshooting charging issues.

Refer to the user manual for your specific JBL model to accurately interpret the different LED statuses. Common indicators include steady lights during charging, blinking lights when the battery is low, and detailed patterns for different charging levels.

2. Use JBL Connect App

For a more detailed insight into your JBL speaker’s charging status, consider using the JBL Connect app. This app not only allows you to monitor the battery level but also provides additional features and settings to enhance your overall audio experience.

Check the app regularly for firmware updates, as outdated firmware can sometimes contribute to charging problems.


In conclusion, addressing a JBL speaker that won’t charge requires a systematic approach, starting with basic checks and progressing to more advanced troubleshooting steps.

By following the outlined procedures, users can often identify and resolve the issue independently. However, if problems persist, contacting JBL customer support for professional assistance is crucial.

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